Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Understanding the full process from sign-up to payout helps you avoid common pitfalls and ensures your winnings reach you without unnecessary delays.
Getting Ready
- Complete identity verification by uploading a valid government-issued ID and a recent utility bill or bank statement before requesting any withdrawal.
- Choose a withdrawal method early — many platforms restrict adding a new method after a deposit bonus has been claimed.
- Review all active bonuses and their wagering requirements before initiating a payout. Bonus funds typically have separate playthrough conditions.
- Note the minimum and maximum withdrawal amounts for each payment method to avoid rejected requests.
- Enable two-factor authentication (2FA) on your account to protect your funds and personal data from unauthorized access.
- Familiarise yourself with the casino’s terms regarding withdrawal processing times, weekends, and any potential fees.
How to Sign Up
- Click the ‘Sign Up’ or ‘Register’ button on the homepage.
- Fill in your personal details: full name, date of birth, email address, and contact number exactly as they appear on your ID.
- Create a strong username and a password that meets the security requirements — at least eight characters with a mix of letters, numbers, and symbols.
- Select your preferred currency and country of residence from the dropdown menus.
- Agree to the terms and conditions and confirm you are of legal gambling age in your jurisdiction.
- Verify your email by clicking the confirmation link sent to your inbox. Some sites also require phone verification.
- Log in using your new credentials and make your first deposit to claim any available welcome bonus.
If you encounter any issues during registration, you can use the live chat on Fansbet for immediate assistance.
How Wagering Works
Bonuses offer extra value, but they come with wagering requirements that must be met before withdrawals. Understanding the math prevents frustration and helps you plan your play.
Example: You receive a 100% match bonus up to €100. You deposit €100, so you get an additional €100 in bonus funds, giving you a total balance of €200. The wagering requirement is 40x the bonus amount. This means you must place bets totaling 40 × €100 = €4,000 before any withdrawal of bonus-related winnings is allowed.
However, not all games contribute equally. Typical contribution rates are:
- Slots: 100%
- Table games (blackjack, roulette): 10%
- Live dealer games: 5%
- Video poker: 20%
To calculate the actual amount you need to wager, use this formula:
Required turnover = (bonus amount × wagering multiplier) ÷ (game contribution percentage)
For the example above, if you play only slots (100% contribution), you need bets totaling €4,000. If you play blackjack (10% contribution), the formula becomes (€100 × 40) ÷ 0.10 = €40,000. This highlights why focusing on high-contribution games is often the best strategy.
Always check the full terms, as some games may be excluded or counted at different rates. Using a bonus calculator can help you track progress.
Licence & Player Protection
The platform operates under a licence issued by the Government of Curacao. This ensures it adheres to minimum standards for fair gaming, data protection, and responsible operation. Independent auditors test the random number generators (RNGs) to guarantee game outcomes are truly random.
Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Unlike sites with an MGA or local licence, Curacao licences do not automatically exempt winnings from tax. Check with a local tax advisor to understand your obligations.
All financial transactions are protected with 128-bit or 256-bit SSL encryption, and the platform follows strict anti-money laundering (AML) procedures. Player funds are held in segregated accounts separate from operational funds.
Banking & Payments
Below is a comparison of common payment methods. Deposit times are often instant, while withdrawal speeds vary.
| Method | Deposit Time | Withdrawal Time | Min. Withdrawal | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | €20 | None (casino covers) |
| Skrill / Neteller | Instant | 24–48 hours | €10 | None |
| Bank Transfer | 1–3 business days | 5–7 business days | €50 | May apply (check terms) |
| Bitcoin / Cryptocurrency | Up to 30 minutes | Up to 24 hours | €20 equivalent | None (network fees may apply) |
Always confirm that the name on your payment method matches your verified account name. Using a third-party card or e-wallet will result in rejection.
Support Guide
Below are five common scenarios and how to resolve them:
- Login problems: Clear your browser cache, try a different device, or use the ‘Forgot Password’ link. If that fails, contact support with your username and registered email.
- Forgotten password: Click ‘Forgot Password’ on the login page. A reset link will be sent to your email. Follow the instructions and create a new password. Enable 2FA after resetting.
- Verification pending: Upload clear, valid documents (passport or driver’s licence, and a recent utility bill). Ensure all details match your account. If documents are rejected, check the reason in your account or ask support.
- Bonus not credited after deposit: First check if you entered the correct bonus code (if required). If the bonus did not auto-credit, contact live chat with your deposit reference number and bonus details. Keep a screenshot of the promotion.
- Withdrawal stuck in ‘pending’: Withdrawals are usually processed within 24–72 hours. If it exceeds that, verify that your account is fully verified. Contact support to escalate the request. Do not cancel and re-request unless advised.
Support is available 24/7 via live chat and email. Response times for email are typically under 12 hours.
Players Ask
How long do withdrawals normally take?
E-wallets are the fastest, often processed within 24–48 hours. Card payments take 3–5 business days, and bank transfers can take up to 7 days. The first withdrawal may take slightly longer due to initial verification.
What documents are required for verification?
You need a government-issued photo ID (passport, driver’s licence, or national ID card) and a proof of address (utility bill or bank statement dated within the last three months). Some sites also request a selfie holding your ID.
Can I cancel a withdrawal after requesting it?
Yes, as long as the request is still in ‘pending’ status. Once processed, cancellation is not possible. To cancel, go to the withdrawal section and click ‘Cancel’ or contact support.
Are there any fees for withdrawing?
The casino generally does not charge withdrawal fees, but your bank or e-wallet provider may impose their own charges. Bank transfers sometimes incur a small fee – check the terms and conditions.
How do I reset my password?
On the login page, click ‘Forgot Password’. Enter your registered email address. You will receive a reset link that expires within 24 hours. Follow the steps to set a new password. After resetting, log in again.
Is my money safe on the site?
Yes, the platform uses SSL encryption to protect all transactions. Player funds are held in segregated accounts, and the casino follows strict financial regulations under its Curacao licence. Responsible gaming tools are also available.
Do I need to wager my deposit or just the bonus?
Wagering requirements typically apply only to the bonus amount. However, some promotions also require the deposit to be wagered once. Always read the specific terms for each bonus.
What is the maximum amount I can withdraw per transaction?
Limits vary by payment method. For e-wallets the maximum may be €5,000 per week, while bank transfers may allow up to €10,000 per month. Withdrawals above these limits may be split over several days.
Can I use multiple payment methods for one withdrawal?
No, withdrawals are processed through the same method used for the deposit, if possible. If that method does not support withdrawals, the casino will offer an alternative.
Worth Knowing
Responsible gambling tools help you stay in control. You can set daily, weekly, or monthly deposit limits in your account settings. Session time reminders alert you after a defined period of play. Self-exclusion allows you to block access for a chosen timeframe (from 24 hours to permanent closure). Reality check pop-ups show your time played and net result. Use these tools proactively to ensure gambling remains a form of entertainment, not a financial risk.
With the right preparation and understanding of the withdrawal process, you can enjoy a smooth experience from the first deposit to your first successful payout.